GreenPlanet Scientific - Frequently Asked Questions

Why should I buy from GreenPlanet Scientific?

Products and Service! You'll love our products and you'll love our service! GreenPlanet Scientific was started to help busy Animal Care Professionals source their environmental chemical and cleaning needs in one place. Our products are superior and so is our customer service! And, we work to provide the best available pricing in the industry!

What is the billing method?

All online orders with GreenPlanet Scientific must be placed with a major credit card. Established customers (wholesalers and distributors) may call our office to place orders directly paying by check at established terms.

Can I place orders by phone?

Yes. Simply call our customer service department at 1-800-222-5537, or 1-978-486-3690.

Can anyone order products from you?

Yes, we sell to end-users, retailers, wholesalers, and distributors.

What do I need to do to get started?

Upon placement of your first order, you will be asked to provide information appropriate to add you as a customer and pay for your product. If you are a tax exempt facility you will also need to send us a copy of your exemption status to avoid paying sales tax. This can be provided by faxing a copy of your certificate to our office at 1-978-486-3693.

How soon will I get my order?

We make every effort to fill orders as quickly as possible but are dependant upon transit times required by Fedex and various Common Carriers used for shipments to various locations across the country.

Can I return an item - warranty policy?

If you are not satisfied for any reason with purchases made from "Authorized Sellers" of any of our products, we will work with you to return product purchased within 30-days of the original purchase date (excluding equipment purchases) for a credit on account, minus associated freight charges, but you must call our office to process a return as returns will not be accepted without prior authorization. A restocking fee may apply.

Whom can I call if I have a question about my order?

You can call our customer service department at 1-800-222-5537, or 1-978-486-3690.

Is your website secure?

GreenPlanet Scientific is committed to providing the highest levels of security and protection. For added security, we have put a number of technological protections in place to ensure that your transactions are secure and your credit card information is secure.

GreenPlanet Scientific - Web Privacy Statement

Ensuring the highest level of privacy and security of our customers is a priority for GreenPlanet Scientific and we have taken several precautions to ensure your personal and account information is secure. Below is our Privacy Policy:

What information do we collect?

Each time you visit our site, we automatically collect your Internet service provider's address, the Web page from which you came, and a record of your activity on our site.

When you place an order, we collect information that you volunteer, such as your name, email address, postal address, phone number and other information necessary to process your order.

How do we use your information?

The information we receive allows us to process your purchases, confirm your orders, notify you about updates to our websites and products, and provide you with marketing information. You may receive periodic mailings from us about new products and services, special promotions or upcoming events. If you wish to not receive such mailings or telephone calls from us, please contact us. Contact info listed below.

In some instances, we may use third-party companies to help us provide our products and services to you, to assist us in managing customer information, to fulfill orders, and to communicate with you. Some of these companies are given access to some or all of the information you provide to us, and some may use cookies on our behalf. These companies are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We do so only when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating a fraud situation that has already taken place. The information is not provided to these agencies or companies for marketing purposes.

What are cookies and do we use them?

A "cookie" is a small data file stored on your computer that allows us to connect your computer with the information we store for you in our database. This information may include your account preferences, items added to your shopping cart, user-specific information on pages accessed, and previous visits to our site. Through cookies we may: alert you to new areas that we think might be of interest to you when you return to our site; record past activity at our site; or, customize Web page content. Your information is stored in a safe and secure database. Be assured, we do not use cookies to store any of your personal or financial information on your computer.

You do have a choice to refuse cookies. However, by choosing to accept a cookie you allow us to maintain the preferences stored in your "Customer Account Profile" and process your order. If you choose not to accept the cookie, purchasing is not possible on our site.

How can I update my information?

If you create an online profile with us, you can update or edit any information online in your "Customer Account Profile."

Changes To This Privacy Policy Statement

From time to time, we may use the information you provide us for new, unanticipated uses not previously addressed in our Privacy Statement. If our information practices change at some time in the future, we will post the policy changes on the privacy page of our website to notify you of these changes. You should review our website periodically for more information on how we use the data we collect. If there is a material change in the manner we use data that we collect, we will update this Privacy Statement to reflect these changes.

Contact Us

Don't hesitate to contact us for any reason, including a request to be added to or taken off a list, or if you have any questions or concerns.

Mailing Address
GreenPlanet Scientific
25 Porter Road, Suite 210
Littleton, MA 01460

Phone
978-486-3690
800-222-5537
978-486-3693 (fax)

Email
sales@greenplanetscientific.com

Security

We use industry-standard encryption technologies when transferring and receiving your personal information. On the Internet, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. However, protection is a two-way street. Here are some simple steps you can take to ensure your account information remains protected:

• Always log out of your computer when you complete an online session.
• Do not give your password and user ID to others.
• Use at least 8 characters when creating passwords. It's ideal to use a combination of letters and numbers. Do not use an easy to guess password, such as your name, phone number or email address.
• Change your password frequently and don't use the same password for multiple online accounts.
• Be careful of unsolicited e-mail and telephone contacts. GreenPlanet Scientific will never email or call you and ask you for your password. This information should only be submitted when completing an order online.
• If you receive a suspicious e-mail with a link to update your account information, do not click on the link. Please contact us immediately at 800-222-5537.